Returns & Exchanges

If the shoes are not right, we will sort it out. Here is how.

Exchange window

You have 7 days from the date of delivery to request a size exchange or report a fault.

What we accept

• Wrong size delivered
• Wrong item delivered
• Manufacturing fault or damage in transit
• Size exchange, where the shoes are unworn and in original condition

What we cannot accept

• Shoes that have been worn outdoors or show sole wear
• Items returned without the original box, tags or accessories
• Requests made after the 7 day window
• Sale items marked as final sale on the product page

How to start a return or exchange

1. Email support@bntshoes.com or call 0306-6018822 within 7 days of delivery.
2. Send your order number and a clear photo of the item and the box.
3. We confirm the request and arrange a courier pickup or share a return address.
4. Once the item reaches us and passes inspection, we dispatch the replacement or process your refund.

Refunds

Approved refunds are processed within 7 to 10 business days of us receiving the returned item, back to your original payment method. For Cash on Delivery orders, refunds are issued by bank transfer or Easypaisa or JazzCash to the account you provide.

Return shipping

If the error is ours (wrong item, wrong size sent, or a fault), we cover return shipping. For a change of mind or a customer size exchange, return shipping is paid by the customer.